Can We Help?

Popular Questions

For United Arab Emirates, you can track your order through this link: Please introduce the tracking number on the website and select tracking via AWB.
If you don’t see the updates on the provided link, you can contact us via email on

If we did not answer to your question, please contact us at

Once you order was placed you will receive an email to inform you that the order was received. Once the item is located in the warehouse you will receive an SMS notification from ORYVO team that the order was received successfully. 

If we did not answer to your question, please contact us at

We are happy to offer return/exchange within the UAE. You can request for a return within 5 days from the date of delivery. In order to place a return request you have to log in into your account a place the request order there. After we receive your request, our courier will contact you and collect the items from you within 2-3 days.
Once the item is picked up, you will be contacted by our team for refund process.

Item should not be opened or used, it has to be in a good condition and along with the original tag.
It should also be in the same brand box you received.
We do not accept returns for perishable items and intimate items.

For the returns, the customer will bear the charges for the courier service: 25AED.

If we did not answer to your question, please contact us at

Delivery times depends on the location where is to be delivered, we strive our best for all our customers to receive their deliveries in 1-3 working days from the time of placing the order.

For public holidays and on Friday orders are not being processed.

If we did not answer to your question, please contact us at

A shelf life of cosmetics depends on a period after opening and production date.

Period after opening (PAO). Some cosmetics should be used within a specified period of time after opening due to oxidation and microbiological factors. Their packaging has a drawing of an open jar, inside it, there is a number representing the number of months. 

Production date. Unused cosmetics also lose their freshness and become dry. The manufacturer has to put the expiration date only on cosmetics whose shelf life is less than 30 months. The most common periods of suitability for use from the date of manufacture:

Perfumes with alcohol – about 5 years
Skin care– minimum 3 years
Makeup– from 3 years (mascara) to more than 5 years (powders)

Expiration dates may vary depending on the manufacturer

Send us a message




Create an account

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.